Frequently Asked Questions
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, Apple Pay, Google Pay, as well as cryptocurrencies such as Bitcoin, Ethereum, Litecoin and Dogecoin.
DO YOU DELIVER TO MY COUNTRY?
Yes, we deliver to every country in the world.
WHERE WILL MY ORDER COME FROM?
Wide Awake Clothing works with a network of print partners operating in nine different countries (the UK, the US, Canada, Australia, Germany, Italy, Spain, the Czech Republic and Brazil).
The production country for each order is carefully selected by our advanced routing algorithm at the time of ordering. In the vast majority of cases, orders are fulfilled by the closest print partner, so if you are ordering from any of the nine countries listed above, your order will most likely be printed and shipped domestically.
However, due to reasons such as stock availability, orders may sometimes be shipped internationally, even if a fulfilment centre exists within the same country.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Under normal circumstances, fulfilment/handling takes between 24 to 48 hours. For high volumes, busy periods, certain countries and special circumstances, orders can take longer to ship.
HOW LONG WILL SHIPPING TAKE?
95% of orders are received within three business days, but on rare occasions delivery can take up to seven business days. See below for region specific shipping estimates:
UK - 2-3 business days
USA - 3-4 business days
Canada - 3-4 business days
Europe (Scandinavia) - 2-3 business days
Europe (Western) - 3-4 business days
Europe (Eastern) - 5-7 business days
Australia - 3-4 business days
New Zealand - 3-4 business days
Please note that these are only estimates and do not constitute a guarantee. For high volumes, busy periods, certain countries and special circumstances, delivery times might vary.
DO YOU OFFER PACKAGE TRACKING?
Yes! You will receive a tracking link by email as soon as your order has been shipped. If you did not receive a shipping confirmation, it may have ended up in your spam/junk mail folder. If you've checked your spam/junk mail folder and still can't find your shipping confirmation, please contact us.
WHICH BRAND OF SHIRTS AND HOODIES DO YOU USE?
We use only premium quality Gildan t-shirts and hoodies.
WHICH PRINTING METHOD DO YOU USE?
All our products are printed using our top of the line, direct-to-garment (DTG) digital printers.
ARE THERE ANY SPECIFIC GARMENT CARE INSTRUCTIONS?
Yes, please use the following instructions to keep your garment in optimum condition:
Washing - Machine wash inside-out, on a delicate/gentle cycle and with similar colours. Use cold or warm water, as high temperature washes can fade and crack the print.
Drying - Hang dry for best results. If tumble drying is necessary, use the lowest heat setting to avoid shrinking the garment and damaging the print. Do not dry clean.
Ironing - If ironing is necessary, iron inside-out on the lowest temperature setting. NEVER iron the printed area directly.
Bleach - If using bleach is necessary, use only non-chlorine bleach.
WHAT IS YOUR RETURN POLICY?
You can view our return policy here.
WHAT IF MY ORDER GETS LOST IN THE POST?
If your package gets lost in transit, we will reship a replacement order. Before we can send you a replacement, you will need to confirm that the shipping address you provided is correct and that you got in touch with your local post office to try locating the lost order. For the order to be considered lost, we may need to confirm this with the shipping provider first.
WHY DOES MY T-SHIRT/HOODIE SMELL LIKE VINEGAR?
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.
HOW CAN I CONTACT YOU?
If you still have any questions after reading this FAQ, or if you need to get in touch for any other reason, you can contact us here.